Thoroughbred Tractor Parts Core Policy

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Core Policy

* Definition of Core: The core is the old unit which is being replaced by a new or rebuilt item.
* Many stock replacement parts such as turbos, injectors, injection pumps, and high pressure oil pumps have a core charge that is associated with the new replacement part. You must return the old core to receive a refund on the core charge. All cores must be like for like and include all parts and pieces that were received on your new replacement product.
* All cores must be in rebuildable condition to receive a refund of the core charge (Burnt, water damaged, or broken cores will be rejected).

No upfront Core Charge
Thoroughbred Tractor Parts has implemented a policy on many products that eliminates the upfront core charge at time of purchase reducing out of pocket expense to the consumer. As long as the core is returned within 14 days from the time of receipt, the customer will never be charged a core charge.

* PayPal & All Other Non Credit Card Orders:
All non credit card orders, such as PayPal, Google Checkout, and eBay will require that we have a credit card on file on orders with a core value. The on file credit card will not be charged unless the core is not returned in the specified time frame. We can also arrange a refundable core charge as well. If you choose to pay via one of these methods a Thoroughbred Tractor Parts sales agent will contact you to obtain a credit card for our files. For any questions, please contact us toll-free at 866-737-4966.

* Core Physical Condition:
There are some reasons you would receive a partial refund on your core.

Burnt
Water Damage
Broken
Disassembled
Missing parts and/or pieces

The refund amount is not determined by Thoroughbred Tractor Parts, but by the manufacturer receiving the core. In the event you will not receive a full refund, you will be contacted by the Thoroughbred Tractor Parts core department.

* Core Charge Timeline:

The credit card that we have on file will be charged for the amount of the core (amount will vary depending on the part, and will appear on the invoice).
If the core is returned after 30 days, a refund of the core charge minus 15% will be issued to the customer.
If the core is returned after 60 days, a refund of the core charge minus 30% will be issued to the customer.
If the core is returned after 90 days, a refund of the core charge minus 50% will be issued to the customer.

Core Return Procedure

Please retain all packaging of your new item to be used for the core return.
Drain all fluids: oil, fuel, etc. out of the core before it is returned.
Place any plastic plugs or caps received on the new item back onto the core.
To insure UPS will not reject the package due to fuel or oil leakage, please put inside and wrap in plastic garbage bag.
Place core inside the box.
If there was core return paperwork inside the box, please complete the form and send back with the core.
Thoroughbred Tractor Parts provides a pre-paid shipping label for any product that does not require an upfront core charge. This is usually sent to the billing address provided within 2-4 business days via US Postal Service.
If for any reason, you decide to return the new pump, DO NOT use the return label provided because it will be processed as a core. Please reference the Return Procedure or contact the Thoroughbred Tractor Parts Returns department at 866-737-4966.
If you would like the return label sent to a different address or you no longer have your return label, please contact Thoroughbred Tractor Parts’s core department at 866-737-4966 or e-mail cores@thoroughbreddiesel.com.
Customers outside the continental US (lower 48 states) will be responsible for shipping the core back. UPS return service labels can only be sent to customers in the lower 48 US states. Please call if you have any questions.
If you are responsible for shipping the core back to Thoroughbred Tractor Parts, please provide a tracking number to cores@thoroughbreddiesel.com. Without a confirmed tracking number, we cannot guarantee your core refund.